Mortgage Vision CPD Learning Objectives

CII SMP combo for web

Delegates participating in Mortgage Vision can claim up to 3.5 CPD hours towards the CII/Personal Finance Society member CPD scheme. You can find our CPD Learning Objectives below.

Plenary sessions

 

Session Title: What has Consumer Duty changed and what comes next?

Overview: The Association of Mortgage Intermediaries (AMI) is a regulatory and lobbying trade body that represents mortgage intermediary firms. AMI exists to represent member firms’ interests and to deliver a better business environment for them. Our main objective is to promote the provision of good advice as an essential part of a healthy market for mortgages. 

Learning Outcomes

By the end of the session, delegates will be able to:

  • Explain the key 2024 Consumer Duty milestones and what your firm needs to do next.
  • Identify the role protection advice, or appropriate signposting, plays in avoiding causing foreseeable harm to consumers.
  • Summarise AMI’s view on the future regulatory approach to environmental, social and governance (ESG) related challenges.

Mortgage Brain Logo

 

 

 

Session title: The real value of client data

Overview: This session will focus on ensuring your office systems and client banks are supporting a genuine single use of data, enabling better use of mortgage research tools and how various provider/supplier integrations play a key role in maximising efficiencies and opportunities for mortgage advisers. The discussion will include how mortgage research tools – such as criteria and product sourcing systems – are evolving across product pricing, affordability, criteria and property research. It will dispel the myths around the benefit and value integrations with mortgage lenders and look at how to maximise the use of data to get real operational efficiencies across the entire customer journey. And is ChatGPT the answer to everything?

Learning Outcomes

By the end of the session, delegates will be able to:

  • Define how they can use data to drive their business efficiencies.
  • Understand how single use of data can protect their business.
  • Describe the key benefits of single-use data from a regulatory perspective.

 

 

Session title: UK mortgage market 2023: headwinds and tailwinds

Overview: OneSavings Bank Group will deliver this presentation on behalf of Kent Reliance for Intermediaries and Precise Mortgages.

The UK mortgage market and wider economy present challenges but also huge opportunities. This presentation will provide an overview of the mortgage market and how the current challenges in this economy are impacting the industry. It will also give an update on the wider current economic situation and what the future may hold.

Brokers are the centre of OSB’s business and in this diverse and challenging landscape are more vital now than ever before. This presentation will discuss how the economy and mortgage market are impacting brokers but also how they can maximise opportunities by working alongside specialist lenders.

Learning outcomes

By the end of the session, delegates will be able to:

  • Have an understanding of the current and future shape of the wider UK economy
  • Define the impact of wider economic trends on the UK mortgage market and what that means for the UK borrower
  • Understand how brokers can meet these new needs and maximise the solutions they can offer

Roundtable synopses

Buckinghamshire Building Society Logo

Alternative options for first-time buyers

Buckinghamshire Building Society will be taking a look at the range of options available for first-time buyers to get a foothold on the property ladder.

Right now, saving a deposit for a first home is harder than ever, so what schemes are available for purchasers with a small deposit – or even no deposit at all?

Learning outcomes

By the end of the session, delegates will be able to:

  • Describe the different options available to first-time buyers
  • Explain the advantages and disadvantages of schemes like Family Assist and Shared Ownership
  • Identify client types that would benefit from these particular sets of homeownership schemes.

Coventry for Intermediaries logo

Supporting intermediaries in 2023 and beyond

Coventry will explain how brokers can overcome the various challenges in the market, through the value of quality advice and clear regular communication tailored to their client base.

The lender will discuss how it can support challenges around affordability by highlighting the changes made to its first-time buyer proposition and other clients impacted by this including those with upcoming rates that are maturing. Coventry will also discuss how brokers can look to increase their conversion rates with existing clients

Learning outcomes

Following the session, attendees should be able to:

  • Continue being successful in a challenging market with both new and existing clients
  • Understand how Coventry is supporting affordability pressures for clients through its enhanced proposition
  • Identify new ways to improve client retention through a variety of communication streams.

Family Building Society Logo

Later life lending and alternatives to equity release

In this session, Family Building Society will look at later life lending and how it can help clients utilise their pensions, SIPPs, SSAS and investments to increase their borrowing ability.

This may be to move home, carry out home improvements, or remain in their current home amongst other scenarios. Discover how The Family Building Society can provide an alternative to equity release.

Learning outcomes

By the end of the session, delegates will be able to:

  • Have a deeper understanding of the later life lending market and summarise the different opportunities available
  • Identify the various types of investment and their impact on borrowing ability for older clients
  • List the alternative solutions to offer clients outside of equity release.

How a specialist packager can help brokers with their problematic cases

Fluent Partners, part of the Fluent Money Group, is the UK’s largest specialist broker and a multi-award winning business.

Its range of products includes secured loans, mortgages (both residential and buy to let), equity release and bridging.

Fluent has an excellent reputation and relationships with lenders which it uses to deliver the best possible outcome for brokers and their clients.

It delivers a strong message to the intermediary sector via field-based account managers and its team of internal business development officers, championing the use of specialist lending products.

Learning outcomes

By the end of the session, delegates will be able to:

  • Better understand the range of specialist lending products available and spot the scenarios in which specialist options could benefit their clients.
  • Understand how Fluent Money can support brokers with their difficult cases to enable positive outcomes for their clients.
  • Know what to expect when working in partnership with Fluent Money and the ease with which a case can be referred.

 

Hodge Logo

Complex income solutions from employment to retirement

Hodge Bank has been a key lender for over 50 years and in recent years has developed its specialist propositions to include holiday lets and professional mortgage products in addition to its residential mortgages for the 50+.

Hodge supports customers with complex income from employment through to retirement and offers innovation to its key markets.

Learning outcomes

By the end of the session, delegates will be able to:

  • Understand the opportunities in the 50+ borrower market
  • Develop knowledge of acceptable complex incomes
  • Know how holiday let mortgage can support your client’s needs.

 

 

 

Adverse and affordability solutions

Whatever lending challenges you’re facing, Precise Mortgages and Kent Reliance for Intermediaries (part of the OSB Group) have a range of solutions that can help.

The lenders understand the challenges and complexities of cases that fall outside of mainstream lenders’ criteria and are focused on delivering solutions. Not only for complex residential cases but also for buy to let. As the demand for specialist lending is growing day-by-day, Precise and Kent Reliance are here to help.

This educational session will give an overview of how both lenders can provide answers in an increasingly complex market, alongside the challenges that the cost of living rises and aftermath of the pandemic have presented many customers with.

The lenders will demonstrate how to identify solutions for a number of customer profiles, such as:

  • Customers with adverse credit (including buy-to-let landlords)
  • A modern approach to remortgages including debt consolidation with affordability challenges
  • Applicants with complex income structures.


By offering a diverse range of award-winning products and dynamic solutions, Precise and Kent Reliance can help where other high street lenders can’t, supporting your customers in getting the loan they need as quickly as possible.

Learning outcomes

Delegates will take away:

  • A greater understanding of the sectors within the specialist mortgage market
  • Knowledge of how borrower demand is likely to change within those sub-sectors
  • The available solutions from OSB group lenders to meet these changing mortgage borrower needs.

Integrating general insurance into your business

Exploring the world of general insurance and how it can seamlessly integrate into a broker’s practice, embedding value into the business whilst protecting clients’ interests.

Paymentshield will also demonstrate how its partnership with CRM Brain can support brokers by using cutting-edge technology.

Learning outcomes

By the end of the session, delegates will be able to:

  • Identify the value of general insurance with their customers.
  • Use Paymentshield technology to enhance the protection conversation for both broker and client.
  • Produce a general insurance quote using the integration technology.

Royal London Logo

Protection hot topics

Join Royal London as they look at some of the hottest protection topics and share some practical tips to help you deliver good outcomes for customers.

Learning outcomes:

  • Confidently be able to position Royal London protection with customers. 
  • Have a better awareness of how Royal London can help you to enhance your protection advice.
  • Know where to go for further support from Royal London.

Supporting you and your clients

Santander’s purpose is to help people and businesses prosper. Through the Santander for Intermediaries brand, we’ve supported mortgage intermediaries for over 30 years. 

Learning outcomes:

  • Explain how lenders are supporting the government initiative Mortgage Charter to help customers who are struggling with higher interest rates.
  • Understand the value of an efficient application process and what effective case tracker status means to you and your clients.
  • Learn about effective communication with a lender. How to get in touch and how we keep you updated.

Skipton for Intermediaries logo

The challenges facing first-time buyers in today’s housing market

Skipton Building Society has been helping people get into homes since 1853 and today the majority of its lending is done through intermediaries.

Its core focus is helping people save money and providing finance to help them achieve their aspiration of owning their own home.

Learning outcomes

By the end of the session, delegates will be able to:

  • Understand the challenges faced by first-time buyers with the withdrawal of Help To Buy, particularly for those who don’t have access to Bank of Mum and Dad
  • Learn about the flexibility lenders need to show with the lifestyle/employment changes being chosen by new borrowers in a changing market
  • Understand the Skipton strategy for the intermediary market and how its appetite to help new homeowners can support you as a broker.

 

Protection: Why do I have to jump through hurdles to stay on track?

Do you give clients an idea of the cost of protection before getting their full health details?

Do you spend time speaking to underwriting helplines to try to source cover?

This session will help advisers have realistic conversations with clients who have health issues, and in line with Consumer Duty, demonstrate extensive research whilst also saving time.

Learning outcomes

By the end of the session delegates will be able to:

  • Identity vulnerable clients and set realistic expectations when discussing protection options.
  • Produce the best possible customer outcomes using a time-efficient process.
  • Summarise the research done in a document that shows fully underwritten premiums.

Mortgage Vision CPD Learning Objectives

Delegates participating in Mortgage Vision can claim up to 3.5 CPD hours towards the CII/Personal Finance Society member CPD scheme. You can find our CPD Learning Objectives below.

Plenary sessions


Session Title: What has Consumer Duty changed and what comes next?

Overview: The Association of Mortgage Intermediaries (AMI) is a regulatory and lobbying trade body that represents mortgage intermediary firms. AMI exists to represent member firms’ interests and to deliver a better business environment for them. Our main objective is to promote the provision of good advice as an essential part of a healthy market for mortgages. 

Learning Outcomes

By the end of the session, delegates will be able to:

  • Explain the key 2024 Consumer Duty milestones and what your firm needs to do next.
  • Identify the ole protection advice, or appropriate signposting, plays in avoiding causing foreseeable harm to consumers.
  • Summarise AMI’s view on the future regulatory approach to environmental, social and governance (ESG) related challenges.

Mortgage Brain Logo

Session title: The real value of client data

Overview: This session will focus on how ensuring your office systems and client banks are supporting a genuine single use of data, enabling better use of mortgage research tools like product and criteria sourcing and various provider/supplier integrations – all which will play a key role in maximising efficiencies and opportunities for mortgage advisers. Discussion will include how mortgage research tools are evolving across product pricing, affordability, criteria and property research. Dispelling the myths around the benefit and value integrations with mortgage lenders. How to maximise the use of data to get real operational efficiencies across the entire customer journey. And is ChatGPT the answer to everything?

Learning Outcomes

By the end of the session, delegates will be able to:

  • Define how they can use data to drive their business efficiencies.
  • Understand how single use of data can protect their business.
  • Describe the key benefits of single use data from a regulatory perspective.

Session title: UK mortgage market 2023: headwinds and tailwinds

Overview: OneSavings Bank Group will deliver this presentation on behalf of Kent Reliance for Intermediaries and Precise Mortgages. 

The UK mortgage market and wider economy present challenges but also huge opportunities. This presentation will provide an overview of the mortgage market and how the current challenges in this economy are impacting the industry. It will also give an update on the wider current economic situation and what the future may hold.

Brokers are the centre of OSB’s business and in this diverse and challenging landscape are more vital now than ever before. This presentation will discuss how the economy and mortgage market are impacting brokers but also how they can maximise opportunities by working alongside specialist lenders.

Learning outcomes:

By the end of the session, delegates will be able to:

  • Have an understanding of the current and future shape of the wider UK economy
  • Define the impact of wider economic trends on the UK mortgage market and what that means for the UK borrower
  • Understand How brokers can meet these new needs and maximise the solutions they can offer

Roundtable synopses

Buckinghamshire Building Society Logo

Alternative options for first-time buyers

Buckinghamshire Building Society will be taking a look at the range of options available for first-time buyers to get a foothold on the property ladder.

Right now, saving a deposit for a first home is harder than ever, so what schemes are available for purchasers with a small deposit – or even no deposit at all?

Learning outcomes

By the end of the session, delegates will be able to:

  • Describe the different options available to first-time buyers
  • Explain the advantages and disadvantages of schemes like Family Assist and Shared Ownership
  • Identify client types that would benefit from these particular sets of homeownership schemes.

Coventry for Intermediaries logo

Supporting intermediaries in 2023 and beyond

Coventry will explain how brokers can overcome the various challenges in the market, through the value of quality advice and clear regular communication tailored to their client base.

The lender will discuss how it can support challenges around affordability by highlighting the changes made to its first-time buyer proposition and other clients impacted by this including those with upcoming rates that are maturing. Coventry will also discuss how brokers can look to increase their conversion rates with existing clients.

Learning outcomes

Following the session, attendees should be able to:

  • Continue being successful in a challenging market with both new and existing clients
  • Understand how Coventry is supporting affordability pressures for clients through its enhanced proposition
  • Identify new ways to improve client retention through a variety of communication streams.

Family Building Society Logo

Later life lending and alternatives to equity release

In this session, Family Building Society will look at later life lending and how it can help clients utilise their pensions, SIPPs, SSAS and investments to increase their borrowing ability.

This may be to move home, carry out home improvements, or remain in their current home amongst other scenarios. Discover how The Family Building Society can provide an alternative to equity release.

Learning outcomes

By the end of the session, delegates will be able to:

  • Have a deeper understanding of the later life lending market and summarise the different opportunities available
  • Identify the various types of investment and their impact on borrowing ability for older clients
  • List the alternative solutions to offer clients outside of equity release.

How a specialist packager can help brokers with their problematic cases

Fluent Partners, part of the Fluent Money Group, is the UK’s largest specialist broker and a multi-award winning business.

Its range of products includes secured loans, mortgages (both residential and buy to let), equity release and bridging.

Fluent has an excellent reputation and relationships with lenders which it uses to deliver the best possible outcome for brokers and their clients.

It delivers a strong message to the intermediary sector via field-based account managers and its team of internal business development officers, championing the use of specialist lending products.

Learning outcomes

By the end of the session, delegates will be able to:

  • Better understand the range of specialist lending products available and spot the scenarios in which specialist options could benefit their clients.
  • Understand how Fluent Money can support brokers with their difficult cases to enable positive outcomes for their clients.
  • Know what to expect when working in partnership with Fluent Money and the ease with which a case can be referred.

Hodge Logo

Complex income solutions from employment to retirement

Hodge Bank has been a key lender for over 50 years and in recent years has developed its specialist propositions to include holiday lets and professional mortgage products in addition to its residential mortgages for the 50+.

Hodge supports customers with complex income from employment through to retirement and offers innovation to its key markets.

Learning outcomes

By the end of the session, delegates will be able to:

  • Understand the opportunities in the 50+ borrower market
  • Develop knowledge of acceptable complex incomes
  • Know how holiday let mortgage can support your client’s needs.

Adverse and affordability solutions

Whatever lending challenges you’re facing, Precise Mortgages and Kent Reliance for Intermediaries (part of the OSB Group) have a range of solutions that can help.

The lenders understand the challenges and complexities of cases that fall outside of mainstream lenders’ criteria and are focused on delivering solutions. Not only for complex residential cases but also for buy to let. As the demand for specialist lending is growing day-by-day, Precise and Kent Reliance are here to help.

This educational session will give an overview of how both lenders can provide answers in an increasingly complex market, alongside the challenges that the cost of living rises and aftermath of the pandemic have presented many customers with.

The lenders will demonstrate how to identify solutions for a number of customer profiles, such as:

  • Customers with adverse credit (including buy-to-let landlords)
  • A modern approach to remortgages including debt consolidation with affordability challenges
  • Applicants with complex income structures.

By offering a diverse range of award-winning products and dynamic solutions, Precise and Kent Reliance can help where other high street lenders can’t, supporting your customers in getting the loan they need as quickly as possible.

Learning outcomes

Delegates will take away:

  • A greater understanding of the sectors within the specialist mortgage market
  • Knowledge of how borrower demand is likely to change within those sub-sectors
  • The available solutions from OSB group lenders to meet these changing mortgage borrower needs.

Integrating general insurance into your business

Exploring the world of general insurance and how it can seamlessly integrate into a broker’s practice, embedding value into the business whilst protecting clients’ interests.

Paymentshield will also demonstrate how its partnership with CRM Brain can support brokers by using cutting-edge technology.

Learning outcomes

By the end of the session, delegates will be able to:

  • Identify the value of general insurance with their customers.
  • Use Paymentshield technology to enhance the protection conversation for both broker and client.
  • Produce a general insurance quote using the integration technology.

Protection hot topics

Join Royal London as they look at some of the hottest protection topics and share some practical tips to help you deliver good outcomes for customers.

Learning outcomes:

  • Confidently be able to position Royal London protection with customers. 
  • Have a better awareness of how Royal London can help you to enhance your protection advice.
  • Know where to go for further support from Royal London.

Supporting you and your clients

Santander’s purpose is to help people and businesses prosper. Through the Santander for Intermediaries brand, we’ve supported mortgage intermediaries for over 30 years. 

Learning outcomes:

  • Explain how lenders are supporting the government initiative Mortgage Charter to help customers who are struggling with higher interest rates.
  • Understand the value of an efficient application process and what effective case tracker status means to you and your clients.
  • Learn about effective communication with a lender. How to get in touch and how we keep you updated.

Skipton for Intermediaries logo

The challenges facing first-time buyers in today’s housing market

Skipton Building Society has been helping people get into homes since 1853 and today the majority of its lending is done through intermediaries.

Its core focus is helping people save money and providing finance to help them achieve their aspiration of owning their own home.

Learning outcomes

By the end of the session, delegates will be able to:

  • Understand the challenges faced by first-time buyers with the withdrawal of Help To Buy, particularly for those who don’t have access to Bank of Mum and Dad
  • Learn about the flexibility lenders need to show with the lifestyle/employment changes being chosen by new borrowers in a changing market
  • Understand the Skipton strategy for the intermediary market and how its appetite to help new homeowners can support you as a broker.

Protection: Why do I have to jump through hurdles to stay on track?

Do you give clients an idea of the cost of protection before getting their full health details?

Do you spend time speaking to underwriting helplines to try to source cover?

This session will help advisers have realistic conversations with clients who have health issues, and in line with Consumer Duty, demonstrate extensive research whilst also saving time.

Learning outcomes

By the end of the session delegates will be able to:

  • Identity vulnerable clients and set realistic expectations when discussing protection options.
  • Produce the best possible customer outcomes using a time-efficient process.
  • Summarise the research done in a document that shows fully underwritten premiums.